idComm.com Email
Provided by
Web design and computer repair in Centennial and Littleton Colorado and surrounding areas
 
Phone:  303-796-3000    Email:  info@sos4net.com
 

03/28/2015 - The Move is Complete!

Of course it did take somewhat longer than we expected.  We just updated DNS at around 6 AM this morning, and it probably will take 6 to 8 hours to fully update in the US.  PLEASE NOTE that all mailboxes on the new server have a welcome message from us waiting there.  When your email program retrieves this welcome message, you'll know that it's talking to the new server.  Don't forget:  If you leave mail on the server so you can access it with mobile devices, that mail will need to be migrated to the new server soon.  Instructions can be found on our main website here.  If after reading the instructions and checking things out you do not feel comfortable moving your mail yourself, contact us.  While we can't move it for free, we can do it for our minimum tech support charge, which is $15, even if you have a large amount of mail to move.  Just give us a call at 303-796-3000. 


03/25/2015 - Greetings idComm Email Clients!

Remember at the end of December we mentioned that we'll be making some changes to improve your email experience?  Well the time is finally here.  This weekend Susie and I will be moving idComm email to our other mail server.  Unlike the current data center where we've experienced a variety of issues beyond our control, we've never had any issues accessing our other servers (knock-on-wood). :-)  We have much better control over these servers, they're more reliable, the datacenter personnel are much more responsive, it has a much nicer webmail interface, and to top it all off, we feel the spam filter works much better on this server.  Overall we believe you'll have a much better email experience once the move is complete.

The move will begin Friday night / Saturday morning at approximately midnight and probably will take a few hours to complete. If you are unable to send or receive email by 9 AM Saturday morning, first please try closing your email program and reopening it. If this doesn't work, please restart/reboot your computer. If you still cannot send or receive mail, please contact us at the number below so we can assist.

While none of your email settings will change, there may be some things you'll want to attend to.  If the following applies to you, you should not need to migrate your mail from the old server to the new.

  • You do not read email with mobile devices, AND...

  • You use an email program like MS Outlook or Thunderbird, AND...

  • Your email program uses the POP protocol, which retrieves a copy of all mail to your computer.

If any of the following conditions apply to you, you will want to migrate your mail from the old server to the new.

  • You do read mail with mobile devices, OR...

  • Your email program uses the IMAP protocol, which reads mail directly on the server, OR...

  • You're one of the few who use webmail as your only email program.

To facilitate mail migration, the old server will remain online for 30 days after the move, and we have posted instructions on our website here.  For a full explanation of what to expect, how to migrate your mail and webmail address book, and tips on how to use the new spam filter, please use your web browser (Internet Explorer, Firefox, Chrome, etc.) and go to http://www.sos4net.com/email-idcomm-server-move/ or just to http://www.sos4net.com/ and on the main menu go to the Helpful Tips, idcomm Mail Server Move.

We know this has been a long time coming, but we wanted to ensure that you'd be getting a relatively seamless move to a reliable, well tested platform, and we believe that's what we're providing.  We sincerely appreciate your patience and patronage over the years, and look forward to serving your email needs for many more.

Thank you!

As always if you have any questions or concerns, please feel free to contact us at 303-796-3000 between 9:00am and 7:00pm Monday-Friday or 10:00 am until 3:00 pm on Saturday or by email at: 
techsupport@sos4net.com.

Scott & Susie
SOS4Net, Inc. Centennial, CO. U.S.A.
303-796-3000 /
techsupport@sos4net.com
www.sos4net.com


03/05/2015, 2:00 PM - We don't want to jinx anything, but it does appear that email has been back up and running--correctly--since about 1pm.  If you are still unable to access your email, please go to http://www.sos4net.com/address with the device that still can't get email, note the IP address displayed, and give us a call at 303-796-3000 so we can check to see if your IP address may still be banned. 

Thank you!


03/05/2015, NOON - It looks like though the problem seemed to be fixed around 11am, it has resurfaced.  Please bear with us as we stay in communication with our hosting facility.  We will do another post here when the issue is finally resolved.

Thank you!


03/05/2015, 11am - It appears that our hosting facility has fixed their internal routing problems.  If you are still unable to send or receive email, please first close and re-open your email program.  If that doesn't work, please go to http://www.sos4net.com/address, note the IP address, and call us so we can check and if necessary, unban your IP. 

We apologize for this inconvenience and appreciate your patience and understanding. 

Thank you!


IDCOMM EMAIL SETTINGS
To set up email on a new computer or mobile device, click here to view the settings for idComm mail servers.

Outlook 2010 users may click here for instructions on how to set up idComm as a POP3 mail account.

iPhone/iPad users may click here for instructions on how to set up idComm as an IMAP mail account on your device.

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03/05/2015, 9:15am - At about 8am this morning, the facility in which our mail servers are located began having an internal routing problem that is preventing our mail server from communicating with its authentication server.  This means that technically we can reach the mail server, but our user names and passwords cannot be authenticated.  At the time of this posting shortly after 9am, the problem still exists.  We will make another post here when the problem is resolved.  However due to the nature of this problem, even after the basic problem is resolved, some user IP addresses may be banned.  If you are still unable to send or receive email after the problem has been fixed, please first close and re-open your email program.  If that doesn't work, go to http://www.sos4net.com/address, note the IP address in the lower right corner of the blue box, and call us so we can check and if necessary, unban your IP. 

We apologize for this inconvenience and appreciate your patience and understanding. 

Thank you!


08/12/2014 - There was a server problem this morning that was causing logins to fail even though the login information being sent was correct.  That problem was resolved around 10:30 or 11am.  HOWEVER some IP addresses were banned during that period due to too many failed login attempts.  If you are still having trouble accessing your email, please go to http://whatismyip.com with your web browser (Internet Explorer, Firefox, Chrome, etc.), write down your IP address from the top of the page, then contact us at 303-796-3000 so we can check to see if your IP is still banned and if so unban it. 

Thank you! 

 

Through 05/01/2014 - All Is Well! :-)  


To see older posts, please click here.


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